Great Experience

I actually just had a great experience with Elie and Joseph. The transmission on my Saturn completely went, literally, with a bang, and all my fluid leaked out of the huge crack in the case. It was Sunday afternoon, and AAA gave me a free tow to a place near my house that was actually open: Fresh Pond Mobil.

5 STARS

Our 2001 Lexus ES 330 wouldn' t start last Sunday in the parking lot at the Fresh Pond Reservoir. It didn't seem to be the battery because the lights worked. The ignition would just click over and over. So I walked across the street to Fresh Pond Mobil and asked if they were Triple A and would tow the car to their garage. They said no, they were not triple Am and a tow would cost $30, unless they were paid to do the repair. A mechanic would be in on Monday and call me by 7:30 a.m. with a diagnosis. I called at 7:30 a.m. They said it was not just the battery but the battery and the starter--$300 for a Lexus starter; $109 for a new battery; and $130 for the labor. I said let me call my service people at Lexus in Watertown and check. They said it sounded legit and the price was less than Lexus would charge. I gave the go-ahead and the car was done and seemed fine by early afternoon. Joseph, the mechanic, was professional and lived up to his word. Not as smooth or friendly as Lexus but, then, probably t start last Sunday in the parking lot at the Fresh Pond Reservoir. It didn't seem to be the battery because the lights worked. The ignition would just click over and over. So I walked across the street to Fresh Pond Mobil and asked if they were Triple A and would tow the car to their garage. They said no, they were not triple Am and a tow would cost $30, unless they were paid to do the repair. A mechanic would be in on Monday and call me by 7:30 a.m. with a diagnosis. I called at 7:30 a.m. They said it was not just the battery but the battery and the starter--$300 for a Lexus starter; $109 for a new battery; and $130 for the labor. I said let me call my service people at Lexus in Watertown and check. They said it sounded legit and the price was less than Lexus would charge. I gave the go-ahead and the car was done and seemed fine by early afternoon. Joseph, the mechanic, was professional and lived up to his word. Not as smooth or friendly as Lexus but, then, probably a good deal less expensive. I have to trust that all the repairs were needed and done. (Come to think of it, they didn't show us the old starter, but then again my wife didn't ask to see it when the car was returned.) I'll write further if any problems develop but so far no complaints. Five stars in a pinch!

I would Recommend them

I highly recommend Fresh Pond Mobile for any and all car repair needs. Elie and his employees are straight forward and honest. Elie told me what was wrong, how much it would cost, and how long it would take. I also had my timing belt replaced and he even showed me the belt after he replaced it. He was also concerned about my brakes and offered me a good price to fix them, which I will do in the very near future. They do not pressure you to get work done here. They will tell you what is wrong and you decide what you want done and when. Elie is very knowledgeable and will share his knowledge with you. Again, I would recommend Fresh Pond for all your car related issues. Rich D, Somerville.

BEST place

This is the best place I have ever used to to repair my cars. I have been bringing my family's vehicles to Fresh Pond Mobil for 5 years and working with Eli has been great. He will fix the problem I brought the car in for, and then tell me about any other problems I should be aware of. I want to know this ! I want my wife and kids to be driving safe vehicles that won't break down. His prices are great (fair and reasonable), he explains everything thoroughly and patiently,the work gets done quickly,he is very honest, and he remembers everything. I am very happy with all the repairs Eli has done and highly recommend this business and Eli. I have read the negative reviews and assume these were written by people who don't understand what's involved with making cars safe to drive and think they are being ripped off when additional repairs are suggested. For example, the customer who complained about their "unnecessary" ABS repair was wrong - a car with the ABS warning light on will not pass inspection so spend the money and fix it; these are your brakes ! They never should have bought the car with that light on plus the previous owner tried to block it by putting a sticker over it ! Don't blame Eli for your stupidity and the previous owner's "dishonesty". If you want repairs done correctly and to be told of any other problems, then Eli is great. It costs money to keep a car running so don't complain when you are told about additional needed repairs and then say you were pressured or ripped off. I hate it when a good man's name and reputation is tarnished, especially by ignorant people.

Good Service

When my car was mangled in an accident I had it towed here not knowing anything about Fresh Pond Mobil. I was very wary and kept trying to check on prices. But they were truly not taking advantage of me. They always offered a lower priced alternative, and they had my car good as new in no time. An honest place.

Thank You!!

They do a good job with the work

Personal face on your repair work!

"I've had Eli and co work on my car now for almost four years - they're fast, very reasonably priced (the same tires at Sear's priced out at $150 each, Eli gets them for $80) and Eli always asks me how things are going. I do my own oil, filter and brake changes (thanks Rich!), but I go to FPM for the hard stuff- things that you really need a lift for, or specialized gear... I really don't get the negative reviews - many people who don't understand their cars feel ripped off by ANY mechanic. I hope that people who see this give FPM a chance- if you can, make a point to see Eli, put a personal face on your repair work!‎"